The following conditions apply to orders placed which require delivery and/or setup by ourselves at the customer’s chosen venue.

Payment. A non–refundable booking fee of £25 or 50% of the order (whichever is higher) will be paid at the point of order placement. The order balance will be due for payment no later than seven days prior to the event date.
Access to Venue. Access and set up times will be mutually agreed between the customer, the venue and Celebrations Balloons. Celebrations Balloons will not be held responsible for non-event or delays caused by the other two parties. Celebrations Balloons require a minimum delivery window of two hours.
After the Event. Upon Customer request, Celebrations Balloons staff will return to the venue to clear and dispose of all materials used by Celebrations Balloons at the venue. There will be a charge for this service, agreed in advance between the Customer and Celebrations Balloons. If the Customer opts for themselves to clear the venue, they are advised not to allow helium filled balloons to escape into the environment. Celebrations Balloons also advises against the inhalation of helium, which can be damaging to health.
Cancellation. If an outside event has to be cancelled due to inclement weather, Celebrations Balloons will negotiate with the Customer, a fee to cover expenses and mitigate lost revenue.
Order Changes. In the event of a design or decoration change, a fee may be charged to cover administration and materials costs.